by Franklin Wordsmith | Feb 3, 2021 | Leadership
It Can Be a Great Organizational Change Tool or a Cultural Slippery Slope This started out as a missive on the “boiling frog syndrome.” You may have heard of it. In an experiment, a live frog was dropped into boiling water and it jumped out, because it...
by Franklin Wordsmith | Feb 1, 2021 | Leadership
Using Improvement and Decision Rights The board of a large professional association was struggling with transparency. The directors asked me to do a workshop on how to have difficult conversations. Here was their issue. Over the last few years, the board had moved...
by Franklin Wordsmith | Jan 20, 2021 | Leadership
Don’t Just Listen for Content It was the ultimate in honesty. I was on a Zoom meeting. We reached the point of discussing next steps. One participant said, “Excuse me, but could you repeat that? I wasn’t paying attention.” We all laughed in...
by Franklin Wordsmith | Jan 5, 2021 | Leadership
Start Rebuilding Social Trust Unlike other established democracies, in the last 50+ years, people in the U.S. have become less likely to trust each other. That means we’re talking about something much bigger than polarization. It’s called social trust: our...
by Franklin Wordsmith | Dec 15, 2020 | Neuroscience
The email subject line read, “A Gift Has Been Purchased for You” followed by “This is Rachel from Stella on Central Street. A Secret Santa purchased a gift for you. Your Secret Santa asked me to email you to find out a good time to deliver it. Please let me know.” ...
