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Video: What the World’s Worst Customer Experience Taught Me

by Franklin Wordsmith | Apr 10, 2024 | Persuasion, Video

I admit to having feet of clay. My original purpose for this video was to excoriate the awful service and terrible treatment my dog and I received at a pet ER center — and get your empathy and outrage. After a week, I was able to see the chance to create...

Video: Have to Give Bad News? 3 “Don’t”s and a “Do” to Not to Be a Jerk about It

by Franklin Wordsmith | Dec 13, 2023 | Leadership, Persuasion, Video

Tis the season — to get laid off. Most organizations do this in December and January (happy holidays!). I get it. When a company doesn’t make enough to turn a profit, and when a not-for-profit can’t meet its expenses, then things have to change. But...

Video: Keeping Your Cool When Others Want You to Lose It

by Franklin Wordsmith | Sep 13, 2023 | Video

You know what sets you off. Maybe it’s people who abdicate responsibility, say “I don’t know,” or shrug their shoulders. Or grate with their voices: yell, whine, or use a superior sarcastic tone. Or insinuate (or come right out and say) you did...

Negotiating Tip #2: Take Five Minutes to Supercharge Your Success

by Franklin Wordsmith | Mar 22, 2023 | Persuasion, Uncategorized

The first article in this series showed how to get a clear picture of the person you’re negotiating with. Once you have that, do this. You have a lot on your mind when you’re negotiating. The last thing you want is to add something to your to-do list. But...

Create a Successful Negotiation BEFORE You Get There

by Franklin Wordsmith | Mar 14, 2023 | Persuasion

Last week, I posted a poll on LinkedIn asking “What negotiation do YOU wish you could handle better?” The most votes went to “salary/promotion.” I promised to share some tips on this. You’ll find that below. Here’s the reason I...
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  • Video: What the World’s Worst Customer Experience Taught Me
  • Video: Have to Give Bad News? 3 “Don’t”s and a “Do” to Not to Be a Jerk about It
  • Video: Keeping Your Cool When Others Want You to Lose It
  • Negotiating Tip #2: Take Five Minutes to Supercharge Your Success
  • Create a Successful Negotiation BEFORE You Get There

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