by Franklin Wordsmith | Jul 19, 2017 | Neuroscience
We try to hide it, don’t we?We stumble through conversations with people we met before — but can’t remember their names (and hope no one we know asks to be introduced to them).We put something down, can’t remember where, and rush around,...
by Franklin Wordsmith | Jul 11, 2017 | Leadership
What were you doing in 1981?If you were working, you sat at a typewriter—because the first IBM PC was just being invented. You used couriers to share printed documents fast—because faxes weren’t yet around. And if you were out of the office and wanted to make a call,...
by Franklin Wordsmith | Jul 5, 2017 | Leadership
We can say “thank you” so thoughtlessly that people are almost sorry we spoke to them.I did this with my first assistant: writing “thanks” at the bottom of every request I made of her. Then I overheard her saying, “Lynne thanks me for...
by Franklin Wordsmith | Jun 28, 2017 | Leadership
The chiropractor looked at me and said, “I hate to give bad news. But the truth is your back issues mean you’ll be in pain for the rest of your life.”Then she proceeded to explain what the x-rays showed.It didn’t matter. My brain had left the building …As leaders, we...
by Franklin Wordsmith | Jun 20, 2017 | Neuroscience
What’s that one thing that you’d like to get someone — anyone! — to do for you at the office? The one that keeps getting moved to next week’s “to do” list?For me, it’s often picking up the phone to get speaking gigs...
