by Franklin Wordsmith | May 11, 2016 | Persuasion
In June, my communications practice will be 23 years old. I’m lucky, because most of my business comes from referrals.But there are occasions when I need to pick up the phone to call a prospect. Or talk to a current client who isn’t as happy as I wish he were. Or tell...
by Franklin Wordsmith | Jul 21, 2015 | Leadership
No one really teaches us how to have difficult conversations. Maybe we ask for advice first—in part because we want someone to be on our side and join us in casting aspersions on the person who created the need for this talk (be honest!). Or we think about how to...
