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Video: What the World’s Worst Customer Experience Taught Me

by Franklin Wordsmith | Apr 10, 2024 | Persuasion, Video

I admit to having feet of clay. My original purpose for this video was to excoriate the awful service and terrible treatment my dog and I received at a pet ER center — and get your empathy and outrage. After a week, I was able to see the chance to create...

Video: Are You Suffering from Brain Freeze?

by Franklin Wordsmith | Jun 20, 2017 | Neuroscience

What’s that one thing that you’d like to get someone — anyone! — to do for you at the office? The one that keeps getting moved to next week’s “to do” list?For me, it’s often picking up the phone to get speaking gigs...

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  • Video: What the World’s Worst Customer Experience Taught Me
  • Video: Have to Give Bad News? 3 “Don’t”s and a “Do” to Not to Be a Jerk about It
  • Video: Keeping Your Cool When Others Want You to Lose It
  • Negotiating Tip #2: Take Five Minutes to Supercharge Your Success
  • Create a Successful Negotiation BEFORE You Get There

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