by Franklin Wordsmith | Nov 4, 2018 | Leadership
Maybe like me, you thought that empathy was putting yourself in another person’s shoes. It turns out that’s one kind — but there’s a second type that’s better. Using the latter does more than make the people you’re with feel better....
by Franklin Wordsmith | Sep 27, 2017 | Neuroscience
When we were kids, my older brother Mark used to tease me. If an adult would compliment me on being able to remember things, he’d say, “Her memory is so good that she remembers things that never happened!”I’d always bristle at that insult. It turns out he probably was...
by Franklin Wordsmith | Jul 5, 2017 | Leadership
We can say “thank you” so thoughtlessly that people are almost sorry we spoke to them.I did this with my first assistant: writing “thanks” at the bottom of every request I made of her. Then I overheard her saying, “Lynne thanks me for...
