by Franklin Wordsmith | Dec 13, 2023 | Leadership, Persuasion, Video
Tis the season — to get laid off. Most organizations do this in December and January (happy holidays!). I get it. When a company doesn’t make enough to turn a profit, and when a not-for-profit can’t meet its expenses, then things have to change. But...
by Franklin Wordsmith | Sep 13, 2023 | Video
You know what sets you off. Maybe it’s people who abdicate responsibility, say “I don’t know,” or shrug their shoulders. Or grate with their voices: yell, whine, or use a superior sarcastic tone. Or insinuate (or come right out and say) you did...
by Franklin Wordsmith | Jun 11, 2021 | Leadership, Video
Keep These Ideas in Mind to Create a Better Experience for Everyone I’ve gained a reputation as a good resource when it’s time to have a tough talk. (I’m not sure if that’s a compliment …) Of course it’s always easier when...
by Franklin Wordsmith | Dec 16, 2019 | Culture, Persuasion
My friend’s eyes were wide with sadness and fear. She’d been avoiding a tough talk with her boyfriend, wasn’t sure where to begin, and asked me to role play with her.(Stick with this, business leaders, because we make the same mistakes in difficult conversations at...
by Franklin Wordsmith | Dec 18, 2018 | Neuroscience
You know that uncomfortable feeling. Maybe it’s an unhappy client who is going to contest an invoice.Or a board member who believes your operation is falling short and wants to shake things up. Or an employee who thinks she should have been promoted, and wasn’t.You’re...