by Lynne Franklin Wordsmith | Jun 11, 2021 | Leadership, Video
Keep These Ideas in Mind to Create a Better Experience for Everyone I’ve gained a reputation as a good resource when it’s time to have a tough talk. (I’m not sure if that’s a compliment …) Of course it’s always easier when...
by Lynne Franklin Wordsmith | Dec 16, 2019 | Culture, Persuasion
My friend’s eyes were wide with sadness and fear. She’d been avoiding a tough talk with her boyfriend, wasn’t sure where to begin, and asked me to role play with her.(Stick with this, business leaders, because we make the same mistakes in difficult conversations at...
by Lynne Franklin Wordsmith | Dec 18, 2018 | Neuroscience
You know that uncomfortable feeling. Maybe it’s an unhappy client who is going to contest an invoice.Or a board member who believes your operation is falling short and wants to shake things up. Or an employee who thinks she should have been promoted, and wasn’t.You’re...
by Lynne Franklin Wordsmith | Jun 28, 2017 | Leadership
The chiropractor looked at me and said, “I hate to give bad news. But the truth is your back issues mean you’ll be in pain for the rest of your life.”Then she proceeded to explain what the x-rays showed.It didn’t matter. My brain had left the building …As leaders, we...
