by Franklin Wordsmith | Nov 17, 2015 | Leadership
A week ago, we had to let go of our dog Ralph.You may remember him from “Communication Lessons from My Dog Ralph” in May (https://yourwordsmith.com/what-can-my-dog-ralph-teach-you-about-communication).Since his sudden loss, I’ve been thinking about ways to become the...
by Franklin Wordsmith | Oct 12, 2015 | Culture, Persuasion
It’s a pie chart that unnerves me every time I see it. When it comes to getting information from other people, only 7% — the smallest percentage – comes from words. Frightening! But it’s a 7% over which we have a lot of control. So let’s try to do it well.No...
by Franklin Wordsmith | Sep 15, 2015 | Culture, Persuasion
If negotiation were a pie chart, it would have three slices: win/win, win/lose and lose/lose. We all say we’re for option #1—until the conversation begins. Then fear can set in.“Are they getting more than we are?” “We’re trying to be fair and they’re not.” “Why can’t...
by Franklin Wordsmith | Aug 11, 2015 | Culture, Persuasion
For nearly four years, I traveled the country one week a month, giving training programs for SkillPath Seminars. When I was new on this gig, I worried about how I looked at the front of a room.Did I shift my weight from side to side? Did I move my hands too much? Did...
by Franklin Wordsmith | Jul 21, 2015 | Leadership
No one really teaches us how to have difficult conversations. Maybe we ask for advice first—in part because we want someone to be on our side and join us in casting aspersions on the person who created the need for this talk (be honest!). Or we think about how to...
