Read Their Bodies; Connect with Their Minds

The pie chart to the left frightens me every time. Only 7% of the information people who meet you receive comes from your words. 38% comes from your voice tone and quality. 55% is your body language. That’s because we know people can be coached on what and how...

When Loving Words is a Bad Thing

The $64,000 Word Theory Many people choose longer, more complex words because they think it makes them look smarter.  They don’t realize the result takes longer to read, can send people (unhappily) to the dictionary, and gives the message that the writer is more...

When Loving Words Is a Bad Thing

If you fall in love with a turn of phrase you’ve created, you won’t want to change it — even when you should. You’ll make the words around it do backbends so you can keep it. Reviewers will be uncannily drawn to your phrase and try to change...