by Franklin Wordsmith | Nov 30, 2021 | Leadership
Hint: It’s Not What You Think I was doing a communication audit with a financial services firm. This included interviewing people about how information flowed and was blocked at work. Then I analyzed what people said: looking for patterns. Whenever I do this, what...
by Franklin Wordsmith | Nov 23, 2021 | Neuroscience
Use Three Neuroscience Tools to Save the Day “Hey everybody: let’s have a virtual meeting!”—said no one ever. But the time spent in meetings in general—and online ones in particular—had been growing at a rate of 10% a year since 2000. This increased 24% since Covid...
by Franklin Wordsmith | Aug 17, 2021 | Culture
Help Remote Participants to Up Their Engagement We’ve seen the dreaded black square, with a name typed over it, during our virtual meetings. Then we asked all participants to turn on their cameras. This may nudge a handful of folks. But there are always those...
by Franklin Wordsmith | Mar 2, 2021 | Neuroscience
How Your Presence and Words Connect with Others In her book 7-1/2 Lessons About the Brain, Neuroscientist and Professor Lisa Feldman Barrett makes the case that our brains were designed for one purpose: to manage the energy in our bodies to help us survive. She calls...
by Franklin Wordsmith | Dec 8, 2020 | Leadership
I used to think I was pretty good at this communication stuff. People would come to me for counsel on how to handle difficult conversations. Or create rapport, connection and trust. Or motivate their teams to work together. Then came the day when my mother, who has...
