Video: The Five Worst Covid Cliches

Stop Using These — Unless You WANT People to Tune You Out As an English major and a Listener (see who you are), spoken and written words have always been important to me. Yes: I’ve been accused of finding typos in menus at a restaurant (remember those?)...

A Big Vision for Creating Rapport

 Neuroscience research shows the best way to learn is to fail.Sometimes I hate neuroscience!Of course we get this. If I make a bad choice, the consequences are enough of a deterrent that I’ll never do that again.But I’m embarking on something I’ve never done...