by Franklin Wordsmith | Aug 29, 2019 | Leadership
OK: I fixed my issue with YouTube! You can either watch the video or read the article.The Cold, Hard TruthA lot of times we suffer from something called “frozen thinking.” This is when we have such a long and deeply held belief in something that we no longer question...
by Franklin Wordsmith | Aug 26, 2019 | Neuroscience
OK: I’m a snob.For years I’ve shaken my head at the “just think happy thoughts and everything will be fine” people.My usual comeback has been, “I don’t believe sitting in my office and thinking happy thoughts is going to make my phone ring with new opportunities.”Do...
by Franklin Wordsmith | Aug 16, 2019 | Persuasion
I remember the first time someone told me I had RBF — which I’d love to reframe as “resting judgment face.”That day I was working as a “mic runner” at an event: getting a handheld mic to audience members so they could ask questions,...
by Franklin Wordsmith | Aug 6, 2019 | Neuroscience
As part of my research before starting communication mentoring with a new healthcare executive, I interviewed some of her colleagues.One of them was trying to be candid—but nice. “She has a ‘tell,’” the woman said. “You can always see what she’s thinking by the...
by Franklin Wordsmith | Aug 1, 2019 | Leadership
Before opening my own communication practice, I took a job as an account executive at the world’s largest investor communications agency.One day, my boss asked me out to lunch. This made me nervous, because I was still new and he hadn’t done this before.At...
