"Sorry" Seems to Be the Hardest Word

My husband and I play this game.When he’s incensed about something—such as someone cutting him off in traffic—he’ll say, “I’m sorry, but that woman is a terrible driver and shouldn’t be on the road.”Then I’ll reply, “You’re not sorry at all!”“You’re right,” he’ll...

Video: Is Drama Ruining Your Team?

Last week, I sadly ended a partnership for creating and putting on an event. Why? Because of the Drama Triangle.After I invited a third person to help my partner and me develop this program, friction arose. It soon became clear that as long as one person felt...

Whose Voice Are YOU Speaking In?

I took my first trip to England in college. A few days in, all the other students began working on their British accents. (They sounded like a nightmarish version of Monty Python’s Flying Circus.) When someone asked me why I wasn’t joining in, I said, “Over here, my...