by Lynne Franklin Wordsmith | Jan 18, 2022 | Leadership, Persuasion
A Practical Approach to Emotional Intelligence We hear a lot about Emotional intelligence (EI) at work. Here are some quick statistics from an OfficeTeam survey: 95% of HR managers and 99% of workers believe it’s important to have a strong EI The top two benefits of...
by Lynne Franklin Wordsmith | Nov 30, 2021 | Leadership
Hint: It’s Not What You Think I was doing a communication audit with a financial services firm. This included interviewing people about how information flowed and was blocked at work. Then I analyzed what people said: looking for patterns. Whenever I do this, what...
by Lynne Franklin Wordsmith | Nov 23, 2021 | Leadership, Video
Your People Know; Ensure You Do, too, and Make Better Choices Mrs. Van, the owner of Van’s Arts, Crafts, Hobbies, Ceramics and Picture Framing (boy: I hated it when the phone rang!) was one of my first bosses. We retail sales clerks at any of her three stores...
by Lynne Franklin Wordsmith | Oct 12, 2021 | Leadership, Neuroscience
How My Mother Still Teaches Me about This My mother has Alzheimer’s. I don’t tell you this for sympathy or a donation, but because it sparked my need to better understand kindness. Most people struggle to define kindness—ending up with “I know it when I see it.” After...
by Lynne Franklin Wordsmith | Oct 6, 2021 | Leadership, Video
Be Aware of How Others Are Measuring You Here’s a life-altering leadership lesson: We measure ourselves based on our intentions. The rest of the world measures us based on our behavior. This quick video shows just how stark a difference there can be between...
by Lynne Franklin Wordsmith | Sep 28, 2021 | Leadership, Neuroscience
Why This Leads Us to Make Bad—or No—Decisions You walk into a restaurant, looking forward to a good meal. Your server hands you a menu the size of the Bible. You stare at pages of options, and your eyes glaze over. There’s too much information, and you’re having...
