by Franklin Wordsmith | Jan 18, 2022 | Leadership, Persuasion
A Practical Approach to Emotional Intelligence We hear a lot about Emotional intelligence (EI) at work. Here are some quick statistics from an OfficeTeam survey: 95% of HR managers and 99% of workers believe it’s important to have a strong EI The top two benefits of...
by Franklin Wordsmith | Jan 11, 2022 | Persuasion, Video
Know When to Give Up on an Agenda to Meet a Goal Have you ever tried to force an outcome at a meeting? Had information you thought you needed to share? Worried that you wouldn’t make it through all of your agenda items? Me too. This experience makes us confront...
by Franklin Wordsmith | May 25, 2021 | Persuasion, Video
Avoid the 3 Common Mistakes Leaders Make that Encourage Readers to Hit “Delete” You can find lots of information on how to write better email subject lines and the embarrassing mistakes we can make (everyone has hit “reply all” it least once to...
by Franklin Wordsmith | Nov 10, 2020 | Persuasion
Fewer Talking Points and More Attention Whether or not your political candidates were successful last week, most of us are at least relieved that the U.S. elections are over! We have been “talking point”ed to death! Politicians (and business leaders) often tell us...
by Franklin Wordsmith | Oct 7, 2020 | Persuasion
What to Do When You Can’t Be in “Touch” At the beginning of the year, I read that the Me Too Movement was causing some companies to ban handshakes. Knowing the neuroscience behind the ritual, I thought this was idiotic. Then Covid-19 hit, and everyone had to adopt...
by Franklin Wordsmith | Sep 22, 2020 | Culture, Persuasion
Moving Beyond the Blame Game I was doing leadership communication coaching with a president—let’s call him Jim—who was the heir apparent at a large company. He had a love/hate relationship with the chairman—let’s call him Ted. Jim would spend a good portion of our...
