by Franklin Wordsmith | Mar 15, 2022 | Leadership
Three Lessons to Make You a Better Leader and Player I auditioned for a community theater musical on a lark. The writer/director heard me sing and encouraged me to try out. “All you have to do is bring some sheet music,” he said. “You don’t understand. I...
by Franklin Wordsmith | Mar 7, 2019 | Leadership
Two weeks ago, I talked about the world’s best customer experience, delivered to me by a total stranger.This week’s story is about the most demeaning customer experience. The irony is that it happened with someone I’d worked closely with for over a...
