by Franklin Wordsmith | Feb 2, 2022 | Uncategorized
Answer Two Questions to Spark Empathy and Clarity Power struggles can feel inevitable. Two beliefs can be at the bottom of this: Mine is the best approach (and everything would be better if people just did what I said) There is no way that both parties can get what...
by Franklin Wordsmith | Nov 5, 2021 | Communication Silos, Video
Get Yourself Out of the Drama Triangle You may not know the Drama Triangle, but you’ve probably experienced it! As a leader, you’re likely called in to mediate between employees, teams or departments. Especially when they would rather make others wrong...
by Franklin Wordsmith | Dec 18, 2018 | Neuroscience
You know that uncomfortable feeling. Maybe it’s an unhappy client who is going to contest an invoice.Or a board member who believes your operation is falling short and wants to shake things up. Or an employee who thinks she should have been promoted, and wasn’t.You’re...
