by Franklin Wordsmith | Sep 24, 2019 | Leadership
I’m dating myself here. But in one of the many Star Trek incarnations, the Enterprise was led by Captain Jean-Luc Picard. One of his catchphrases was “Make it so.”Don’t we wish we could look at the people we work with, say “Make it...
by Franklin Wordsmith | Sep 18, 2019 | Neuroscience
A friend, who had been a nurse, started working in the healthcare practice at a large consulting firm. She’d been there about a year when we met for coffee at Starbucks.“How’s it going?” I asked.She rolled her eyes. “We’re going through an organizational change,” she...
by Franklin Wordsmith | Jul 9, 2019 | Neuroscience
Here’s a truth about me. I was very disconnected from my feelings growing up.Later, my joke was that, when it came to emotions, I experienced a seven-second delay: just like live TV and radio. Something would happen, and I’d ask, “What would a normal person feel in...
by Franklin Wordsmith | Dec 18, 2018 | Neuroscience
You know that uncomfortable feeling. Maybe it’s an unhappy client who is going to contest an invoice.Or a board member who believes your operation is falling short and wants to shake things up. Or an employee who thinks she should have been promoted, and wasn’t.You’re...
by Franklin Wordsmith | Nov 4, 2018 | Leadership
Maybe like me, you thought that empathy was putting yourself in another person’s shoes. It turns out that’s one kind — but there’s a second type that’s better. Using the latter does more than make the people you’re with feel better....
