by Franklin Wordsmith | Feb 19, 2021 | Neuroscience
What’s Going on in Others’ Brains — and What You Can Do about It When was the last time you needed to have a tough talk with someone? A friend told me it was Saturday night in the grocery store checkout line. The woman behind her was with a tween-age...
by Franklin Wordsmith | Dec 8, 2020 | Leadership
I used to think I was pretty good at this communication stuff. People would come to me for counsel on how to handle difficult conversations. Or create rapport, connection and trust. Or motivate their teams to work together. Then came the day when my mother, who has...
by Franklin Wordsmith | Sep 22, 2020 | Culture, Persuasion
Moving Beyond the Blame Game I was doing leadership communication coaching with a president—let’s call him Jim—who was the heir apparent at a large company. He had a love/hate relationship with the chairman—let’s call him Ted. Jim would spend a good portion of our...
by Franklin Wordsmith | Apr 21, 2020 | Leadership
We Love Their Charisma and Inspiration — and Need to Keep Them from Wasting Us when Stressed Out At the PR agency where I worked in Minneapolis, everyone wanted to be on Marilyn’s team. She was sharp. She was funny. And she went out of her way to support...
by Franklin Wordsmith | Feb 4, 2020 | Neuroscience
What Is Amygdala Hijack and What Can You Do about It? I’m one of those “get crap done” kind of people. Show me a problem: I figure out the alternatives, usually find the best ones and make solid suggestions. There are times when none of this is...
