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How to Stop an Argument Before It Starts

by Lynne Franklin Wordsmith | Jan 18, 2022 | Leadership, Persuasion

A Practical Approach to Emotional Intelligence We hear a lot about Emotional intelligence (EI) at work. Here are some quick statistics from an OfficeTeam survey: 95% of HR managers and 99% of workers believe it’s important to have a strong EI The top two benefits of...

Video: Are Tough Talks Keeping You Tongue-Tied?

by Lynne Franklin Wordsmith | Apr 24, 2018 | Leadership

I read a staggering statistic. Every crucial conversation you avoid having in your business costs an average of $1,500 per day– per person. We don’t have these because we’re not sure how. Here are some tools you can use to save money — and...

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