by Franklin Wordsmith | May 25, 2021 | Persuasion, Video
Avoid the 3 Common Mistakes Leaders Make that Encourage Readers to Hit “Delete” You can find lots of information on how to write better email subject lines and the embarrassing mistakes we can make (everyone has hit “reply all” it least once to...
by Franklin Wordsmith | May 25, 2021 | Neuroscience
Tap this Secret to Creating Rapport In 1992, a group of scientists in Parma, Italy, were doing research with macaque monkeys. They watched as one monkey looked at a second one open and eat a banana. The motor cortex in the first monkey lit up as though it also was...
by Franklin Wordsmith | May 25, 2021 | Leadership, Uncategorized, Video
How to Know When You’re Crossing the Line — and What to Do about It I remember the first time I felt judged — and came up wanting. My grandmother looked at my 10-year-old self, shook her head and said, “It’s a good thing you have a nice...
by Franklin Wordsmith | May 25, 2021 | Leadership
Stop Calling It a “Negative Emotion” to Avoid Among the many types of basic emotions we can experience (from five to 27, depending upon whose research you read), we tend to label each as “good” and “bad.” Yes: send me more “happiness” and less “fear.” This...
by Franklin Wordsmith | May 18, 2021 | Leadership, Video
Here’s Why I Don’t Think You Should — and What You Can Do Instead Emotions are like mercury. Stuff them in one place and they usually come out in another: often with a greater volume and velocity than the situation warrants. Lately, I’ve...
