by Franklin Wordsmith | Sep 22, 2020 | Culture, Persuasion
Moving Beyond the Blame Game I was doing leadership communication coaching with a president—let’s call him Jim—who was the heir apparent at a large company. He had a love/hate relationship with the chairman—let’s call him Ted. Jim would spend a good portion of our...
by Franklin Wordsmith | Sep 16, 2020 | Leadership
Do Three Things to Serve and Engage Your People Before and During Your Meetings “Let’s have a meeting!” Leaders spend a whopping 50% of their time in meetings, with managers following at around 35%. Yet executives believe that 67% of meetings are...
by Franklin Wordsmith | Sep 1, 2020 | Neuroscience
Your Memory IS Playing Tricks on You! When we were kids, my older brother Mark used to say, “You have a great memory. You remember things that never happened!” I used to bristle—and protest—over this. It turns out he was right. Our Flexible Memories It’s called “the...
by Franklin Wordsmith | Aug 26, 2020 | Persuasion
Stop Using These — Unless You WANT People to Tune You Out As an English major and a Listener (see who you are), spoken and written words have always been important to me. Yes: I’ve been accused of finding typos in menus at a restaurant (remember those?)...
by Franklin Wordsmith | Aug 18, 2020 | Communication Silos, Leadership
Research Indicates Most of Your People Don’t Once upon a time, I applied for a corporate job. At my initial interview, I paused in the lobby and read the vision, mission and values plaques hanging on the wall. Then I made sure to reference these when answering...
