by Franklin Wordsmith | Jan 18, 2022 | Leadership, Persuasion
A Practical Approach to Emotional Intelligence We hear a lot about Emotional intelligence (EI) at work. Here are some quick statistics from an OfficeTeam survey: 95% of HR managers and 99% of workers believe it’s important to have a strong EI The top two benefits of...
by Franklin Wordsmith | Feb 19, 2021 | Neuroscience
What’s Going on in Others’ Brains — and What You Can Do about It When was the last time you needed to have a tough talk with someone? A friend told me it was Saturday night in the grocery store checkout line. The woman behind her was with a tween-age...
by Franklin Wordsmith | Jul 24, 2018 | Persuasion
I once worked with a CEO who thought it was his job to poke holes in any new idea someone presented to him.He would sit back, frown, and become a machine gun.Those who were unprepared were literally cut down. Those who had anticipated his questions and approach got a...
