by Franklin Wordsmith | Jun 11, 2021 | Leadership, Video
Keep These Ideas in Mind to Create a Better Experience for Everyone I’ve gained a reputation as a good resource when it’s time to have a tough talk. (I’m not sure if that’s a compliment …) Of course it’s always easier when...
by Franklin Wordsmith | Mar 2, 2021 | Neuroscience
How Your Presence and Words Connect with Others In her book 7-1/2 Lessons About the Brain, Neuroscientist and Professor Lisa Feldman Barrett makes the case that our brains were designed for one purpose: to manage the energy in our bodies to help us survive. She calls...
by Franklin Wordsmith | Feb 19, 2021 | Neuroscience
What’s Going on in Others’ Brains — and What You Can Do about It When was the last time you needed to have a tough talk with someone? A friend told me it was Saturday night in the grocery store checkout line. The woman behind her was with a tween-age...
by Franklin Wordsmith | Feb 3, 2021 | Leadership
It Can Be a Great Organizational Change Tool or a Cultural Slippery Slope This started out as a missive on the “boiling frog syndrome.” You may have heard of it. In an experiment, a live frog was dropped into boiling water and it jumped out, because it...
by Franklin Wordsmith | Feb 1, 2021 | Leadership
Using Improvement and Decision Rights The board of a large professional association was struggling with transparency. The directors asked me to do a workshop on how to have difficult conversations. Here was their issue. Over the last few years, the board had moved...