Agreeable Versus Disagreeable Brains

What’s Going on in Others’ Brains — and What You Can Do about It When was the last time you needed to have a tough talk with someone? A friend told me it was Saturday night in the grocery store checkout line. The woman behind her was with a tween-age...

Video: Watch Out for "Creeping Normality"

It Can Be a Great Organizational Change Tool or a Cultural Slippery Slope This started out as a missive on the “boiling frog syndrome.” You may have heard of it. In an experiment, a live frog was dropped into boiling water and it jumped out, because it...

Can You Be TOO Transparent?

Using Improvement and Decision Rights The board of a large professional association was struggling with transparency. The directors asked me to do a workshop on how to have difficult conversations. Here was their issue. Over the last few years, the board had moved...