by Franklin Wordsmith | Jan 11, 2022 | Persuasion, Video
Know When to Give Up on an Agenda to Meet a Goal Have you ever tried to force an outcome at a meeting? Had information you thought you needed to share? Worried that you wouldn’t make it through all of your agenda items? Me too. This experience makes us confront...
by Franklin Wordsmith | Nov 30, 2021 | Leadership
Hint: It’s Not What You Think I was doing a communication audit with a financial services firm. This included interviewing people about how information flowed and was blocked at work. Then I analyzed what people said: looking for patterns. Whenever I do this, what...
by Franklin Wordsmith | Nov 5, 2021 | Communication Silos, Video
Get Yourself Out of the Drama Triangle You may not know the Drama Triangle, but you’ve probably experienced it! As a leader, you’re likely called in to mediate between employees, teams or departments. Especially when they would rather make others wrong...
by Franklin Wordsmith | Sep 28, 2021 | Leadership, Neuroscience
Why This Leads Us to Make Bad—or No—Decisions You walk into a restaurant, looking forward to a good meal. Your server hands you a menu the size of the Bible. You stare at pages of options, and your eyes glaze over. There’s too much information, and you’re having...
by Franklin Wordsmith | Jun 22, 2021 | Leadership, Neuroscience
What Goes on in Your Brain and How to Influence It My brother Mark needed to tie down the tarp on a wood cabinet in the back of a pickup. He struggled with this because a stroke left his right side paralyzed. “Let me help,” I said. Fiercely independent, Mark glared at...
