Are You a Message Monster?

It’s a pie chart that unnerves me every time I see it. When it comes to getting information from other people, only 7% — the smallest percentage – comes from words. Frightening! But it’s a 7% over which we have a lot of control. So let’s try to do it well.No...

Don't Show Up and Throw Up

You have a million things to do at the office. You can’t give everything equal attention. So you select where you’re going to spend your mental energy. Too often — when it comes to thinking about what we want to say or write — we wing it. And...