How Appreciative Are You?

Last weekend I returned to St. Catherine University for my class reunion. I was thrilled to see Julie Beckel Nelson, assistant professor of business administration, giving a talk on influence.It definitely was a case of “if I’d only known then what I know now.” Plus...

Want Others to Change? Listen Up!

There are two types of listening.The first is the most common: listening to respond. You know this. You can see the person you’re speaking with is just waiting for you to take a breath, so she can tell you something. (Often a story that one-ups yours.)The second is...