by Franklin Wordsmith | Apr 10, 2024 | Persuasion, Video
I admit to having feet of clay. My original purpose for this video was to excoriate the awful service and terrible treatment my dog and I received at a pet ER center — and get your empathy and outrage. After a week, I was able to see the chance to create...
by Franklin Wordsmith | Sep 13, 2023 | Video
You know what sets you off. Maybe it’s people who abdicate responsibility, say “I don’t know,” or shrug their shoulders. Or grate with their voices: yell, whine, or use a superior sarcastic tone. Or insinuate (or come right out and say) you did...
by Franklin Wordsmith | Nov 18, 2022 | Leadership, Video
Ever notice when your reaction seems out of proportion to a situation? Maybe your board of directors canned your good idea before you had the chance to finish presenting it. Or a peer turns down what you believe is a reasonable request. Or your team promises to get...
by Franklin Wordsmith | Feb 2, 2022 | Uncategorized
Answer Two Questions to Spark Empathy and Clarity Power struggles can feel inevitable. Two beliefs can be at the bottom of this: Mine is the best approach (and everything would be better if people just did what I said) There is no way that both parties can get what...
by Franklin Wordsmith | Jan 18, 2022 | Leadership, Persuasion
A Practical Approach to Emotional Intelligence We hear a lot about Emotional intelligence (EI) at work. Here are some quick statistics from an OfficeTeam survey: 95% of HR managers and 99% of workers believe it’s important to have a strong EI The top two benefits of...
