by Lynne Franklin Wordsmith | Nov 18, 2022 | Leadership, Video
Ever notice when your reaction seems out of proportion to a situation? Maybe your board of directors canned your good idea before you had the chance to finish presenting it. Or a peer turns down what you believe is a reasonable request. Or your team promises to get...
by Lynne Franklin Wordsmith | Feb 2, 2022 | Uncategorized
Answer Two Questions to Spark Empathy and Clarity Power struggles can feel inevitable. Two beliefs can be at the bottom of this: Mine is the best approach (and everything would be better if people just did what I said) There is no way that both parties can get what...
by Lynne Franklin Wordsmith | Jan 18, 2022 | Leadership, Persuasion
A Practical Approach to Emotional Intelligence We hear a lot about Emotional intelligence (EI) at work. Here are some quick statistics from an OfficeTeam survey: 95% of HR managers and 99% of workers believe it’s important to have a strong EI The top two benefits of...
by Lynne Franklin Wordsmith | Aug 31, 2021 | Uncategorized
HOW You Deliver a “No” Lingers Longer than the Effects of the News Itself In the brain, any bad news feels like a form of rejection. Our brains process this the same way they do physical pain. It’s no surprise that when it’s time to say no, too...
by Lynne Franklin Wordsmith | Jun 22, 2021 | Leadership, Neuroscience
What Goes on in Your Brain and How to Influence It My brother Mark needed to tie down the tarp on a wood cabinet in the back of a pickup. He struggled with this because a stroke left his right side paralyzed. “Let me help,” I said. Fiercely independent, Mark glared at...
