by Franklin Wordsmith | Feb 2, 2022 | Uncategorized
Answer Two Questions to Spark Empathy and Clarity Power struggles can feel inevitable. Two beliefs can be at the bottom of this: Mine is the best approach (and everything would be better if people just did what I said) There is no way that both parties can get what...
by Franklin Wordsmith | Nov 5, 2021 | Communication Silos, Video
Get Yourself Out of the Drama Triangle You may not know the Drama Triangle, but you’ve probably experienced it! As a leader, you’re likely called in to mediate between employees, teams or departments. Especially when they would rather make others wrong...
by Franklin Wordsmith | Jun 22, 2021 | Leadership, Neuroscience
What Goes on in Your Brain and How to Influence It My brother Mark needed to tie down the tarp on a wood cabinet in the back of a pickup. He struggled with this because a stroke left his right side paralyzed. “Let me help,” I said. Fiercely independent, Mark glared at...
by Franklin Wordsmith | Dec 8, 2020 | Leadership
I used to think I was pretty good at this communication stuff. People would come to me for counsel on how to handle difficult conversations. Or create rapport, connection and trust. Or motivate their teams to work together. Then came the day when my mother, who has...
by Franklin Wordsmith | Jun 30, 2020 | Neuroscience
Take the Bad News Quiz and Find Out The CEO of an industrial parts manufacturer told me about a previous job he held: leading an Italian subsidiary for a Fortune 500 firm. He said it was the most frustrating post in his career. “I was there to turn around a division...
