Bad News Is Not "Facts"

by | Jun 28, 2017 | Leadership

The chiropractor looked at me and said, “I hate to give bad news. But the truth is your back issues mean you’ll be in pain for the rest of your life.”Then she proceeded to explain what the x-rays showed.It didn’t matter. My brain had left the building …As leaders, we...

What If We Stopped Hiding Out?

by | Jul 12, 2016 | Leadership

A friend told me a job search horror story. My initial reaction was “How dare they treat her that way!” Then I started thinking about how I can make similar choices that not only diminish others but me. So I realized it’s time to deal with my own awareness issues. My...

What to Do When Your Phone Weighs a Ton

by | May 11, 2016 | Persuasion

In June, my communications practice will be 23 years old. I’m lucky, because most of my business comes from referrals.But there are occasions when I need to pick up the phone to call a prospect. Or talk to a current client who isn’t as happy as I wish he were. Or tell...