by Franklin Wordsmith | Aug 31, 2021 | Uncategorized
HOW You Deliver a “No” Lingers Longer than the Effects of the News Itself In the brain, any bad news feels like a form of rejection. Our brains process this the same way they do physical pain. It’s no surprise that when it’s time to say no, too...
by Franklin Wordsmith | Jun 28, 2017 | Leadership
The chiropractor looked at me and said, “I hate to give bad news. But the truth is your back issues mean you’ll be in pain for the rest of your life.”Then she proceeded to explain what the x-rays showed.It didn’t matter. My brain had left the building …As leaders, we...
by Franklin Wordsmith | Jul 12, 2016 | Leadership
A friend told me a job search horror story. My initial reaction was “How dare they treat her that way!” Then I started thinking about how I can make similar choices that not only diminish others but me. So I realized it’s time to deal with my own awareness issues. My...
by Franklin Wordsmith | May 11, 2016 | Persuasion
In June, my communications practice will be 23 years old. I’m lucky, because most of my business comes from referrals.But there are occasions when I need to pick up the phone to call a prospect. Or talk to a current client who isn’t as happy as I wish he were. Or tell...