by Franklin Wordsmith | Sep 13, 2023 | Video
You know what sets you off. Maybe it’s people who abdicate responsibility, say “I don’t know,” or shrug their shoulders. Or grate with their voices: yell, whine, or use a superior sarcastic tone. Or insinuate (or come right out and say) you did...
by Franklin Wordsmith | Feb 2, 2022 | Uncategorized
Answer Two Questions to Spark Empathy and Clarity Power struggles can feel inevitable. Two beliefs can be at the bottom of this: Mine is the best approach (and everything would be better if people just did what I said) There is no way that both parties can get what...
by Franklin Wordsmith | Nov 5, 2021 | Communication Silos, Video
Get Yourself Out of the Drama Triangle You may not know the Drama Triangle, but you’ve probably experienced it! As a leader, you’re likely called in to mediate between employees, teams or departments. Especially when they would rather make others wrong...
by Franklin Wordsmith | Feb 19, 2021 | Neuroscience
What’s Going on in Others’ Brains — and What You Can Do about It When was the last time you needed to have a tough talk with someone? A friend told me it was Saturday night in the grocery store checkout line. The woman behind her was with a tween-age...
by Franklin Wordsmith | Dec 8, 2020 | Leadership
I used to think I was pretty good at this communication stuff. People would come to me for counsel on how to handle difficult conversations. Or create rapport, connection and trust. Or motivate their teams to work together. Then came the day when my mother, who has...
